Jaspersoft support contracts with BIOSDB
Benefit from a comprehensive portfolio of tools and expert expertise to update your existing Jasperreportssoftware, integrate new applications and provide contacts for contacts for inquiries
Our support process is tailored to the individual needs of our customers.
We offer you various levels of support, which you can take advantage of as required.
Level 1
Accessibility: 24/7
Response time: 1h
Tickets: p.a.: Unlimited
Number of hours p.a: 40
Advantage daily rates: -10%
Safety check: 2-4 p.a.
Upgrades, updates, patches: proactive or in case of proven need, relevance, availability
Further development: within the hourly quota under preferred order execution
Individualization: within the hourly quota under preferred order execution
Level 2
Availability: weekdays, Mon-Fri 7-20 CEST
Response time: 8h
Tickets: p.a: 12
Hourly quota p.a: 24
Advantage daily rates: -7%
Safety check: 1 p.a.
Upgrades, updates, patches: in case of proven need, subject to availability
Further development: within the hourly quota
Individualization: within the hourly quota
Level 3
Availability: weekdays, Mon-Fri 9-17 CEST
Response time: 24h
Tickets: p.a: 6
Hours per year: –
Advantage daily rates: -5%
Safety check: –
Upgrades, updates, patches: subject to availability
Further developments: –
Individualization: –
Level 1 Support offers you a customized solution that adapts precisely to your individual requirements.
We are available for you around the clock (24/7) and guarantee a response time of just one hour.
You receive flexible support whenever you need it, with unlimited tickets per year and a 40-hour quota.
In addition, we grant you a 10% discount on our daily rates.
We carry out security checks two to four times a year, while upgrades, updates and patches are carried out either proactively or when there is a proven need.
We implement further developments and customizations within the hourly quota with preferential order processing.
With our Level 2 support, we provide you with reliable and competent support that is tailored to your individual requirements.
Our support team is available on weekdays from Monday to Friday between 7 a.m. and 8 p.m. (CEST) and guarantees a maximum response time of eight hours.
You benefit from an annual quota of 12 tickets and 24 hours of support.
In addition, we offer you a 7% discount on our regular daily rates.
An annual security check is included, while upgrades, updates and patches are carried out according to proven need and availability.
Further developments and customizations are carried out within the agreed hourly quota with priority processing.
Our Level 3 support offers you a reliable solution that is tailored to your requirements.
We are there for you from Monday to Friday, 9:00 to 17:00 (CEST), and respond within 24 hours.
You receive 6 tickets per year and a 5% discount on our regular daily rates.
We support you cost-efficiently.
Upgrades, updates and patches are carried out according to availability.
Further developments and customizations are implemented within the scope of our possibilities.
BIOSDB recommendation
For larger companies, we recommend our Level 3 support, which offers a wide range of comprehensive and specialized services.
The support is designed to support complex IT environments.
Our telephone hotline is available on weekdays from Monday to Friday, 9:00 to 17:00 (CEST).
We guarantee a response time of 24 hours.
You receive six tickets per year and a five percent discount on our regular daily rates.
Level 3 support includes a variety of technical services, including fault diagnosis and correction, assistance in identifying and correcting errors, including bug testing and validation after correction.
Security maintenance includes regular security checks, security analysis and patches to ensure data security.
In addition, support includes system configuration, review and optimization of system configuration as well as diagnosis and resolution of integration issues.
Updates and upgrades are proactively performed to ensure the functionality and security of your Jasperreports installation.
These comprehensive services make Level 3 Support the ideal choice for organizations that need a robust IT infrastructure and want to ensure their systems are always up and running.
For small and medium-sized companies, we recommend Level 1 or Level 2 support.
These offers enable more flexible and faster support.
You benefit from unlimited tickets, shorter response times and a higher hourly quota for technical services.
These levels are ideal for companies that require frequent support and want close-knit support for the use and further development of their Jasperreports solutions.
Your advantages with BIOSDB GmbH maintenance contracts
1. access to expert knowledge
A maintenance contract offers you a very special special advantage: you have continuous access access to a team of experts who are specialized in the areas of Business Intelligence, Open Source and databases.
So we can ensure that your systems are optimally configured and maintained optimally.
2. proactive support and maintenance
We are happy to take care of your Jaspersoft software so that you can concentrate fully on your core business.
This includes regular security checks, updates and patches to ensure that your software is always up to date.
So you can we work together to ensure that your systems function securely and smoothly.
3. adaptability
Maintenance contracts are a great way to easily adapt your software solutions to changing requirements . business requirements.
Naturally individual further developments and and adaptations can be implemented quickly and efficiently within the can be implemented quickly and efficiently within the agreed contingent
4. risk minimization
A maintenance contract is a great way to minimize the risks of system failures or security incidents . reduce.
We regularly take care of maintenance and monitoring of your systems so that you do not worry about their stability and security. need not worry.
5. plannable costs
We are pleased to inform you that with a maintenance contract , you have fixed costs that you can keep to a minimum. into your budget.
So you can plan your financial resources better and avoid unpleasant surprises in the form of unexpected unexpected expenses for emergency repairs or urgent support
6. reliable support
We are there for you when you need us.
With a maintenance contract, you can count on our reliable support, which will respond quickly in critical situations. reacts.
So you can be sure that your Jaspersoft environment runs smoothly and you lose as little time time as possible with downtimes.
Manage your data effectively
Customized solution for your company
Experts in business intelligence, open source and databases are essential for companies that want to use their data effectively.
Business intelligence refers to the process of collecting, analyzing and presenting data to make informed decisions.
Open source software provides companies with the flexibility and control they need to effectively manage and analyze their data.
Databases are the foundation for storing and organizing data, ensuring that companies can access their data when they need it.
Experts in these areas can help companies use their data effectively and make informed decisions that drive their business forward.
We are an experienced and dynamic company specializing in the development and implementation of individual solutions for companies of all sizes.
Our goal is to provide our customers with the best possible solutions to effectively manage their data and optimize their business processes.
Our team consists of highly qualified experts with many years of experience in the design and development of specialized data warehouse solutions.
We offer a wide range of services, including business intelligence applications, consulting around open source software, design, implementation and optimization of databases.
Our approach is to work closely with our clients to understand their individual needs and requirements and develop customized solutions that are perfectly aligned with their business objectives.
BIOSDB – customized support contracts for your JasperReports open source software
BIOSDB offers you customized support contracts for your JasperReports open source software, tailored specifically to your company’s needs. are.
Our services include support from experts who will help you Provide access to expertise in the areas of business intelligence and open source. This also includes individual training courses and workshops.
We guarantee a proactive maintenance through regular security checks, the installation of updates and patches as well as compatibility checks to ensure smooth operation. operation.
We offer you support in customizing your software solutions changing business requirements.
Through individual consulting services and customized in-house developments, we ensure that your specific requirements are met. needs are met.
We also reduce the risk of system failures, by carrying out comprehensive fault diagnoses and regular safety checks. and regular safety checks.
Our pricing models are transparent and allow you to make better Budget planning through annual advance payments.
In addition, we offer you a reliable support with fast response times and round-the-clock availability. the clock as part of our support level.
For further information or the We are at your disposal at any time to request an individual offer.at any time. We will be happy to provide you with further information.
